I was in an accident over 3 weeks ago and they were great when I called to inform them of it. I had an email to say that the third party was liable and that is all the correspondence I have had other than my constant phone calls the last few days. My car has been with the garage 3 weeks yesterday and is still waiting for the work to be authorised by 1st Central. I called 1st central yesterday to ask why and they said they didn’t know. I was then told that it would be authorised within 24hrs. It hasn’t so I called back this morning to be told that it takes 48hrs. I have been without my car for over 3 weeks and the work has not even been started on it yet due to 1st central not authorising it. I am just not getting anywhere.