This is the worst insurance company to Insure your vehicle This is the worst insurance company to deal with. Very sweet when selling you the insurance but a different ball game when it comes resolving a claim unless you have a solicitor. Since putting in my claim for an accident, it has taken them 4 weeks to evaluate the vehicle following countless follow up calls. Due to desperation created for non responsiveness, you are pushing to agree a lower value just to get a quick resolution. You are then promised a BAC transfer in 3-5 working days, three weeks later, I am still waiting. You cannot document your complaint by email unless they do it for you but you are not availed the details of the complaint raised which now gives them a further 56 days from the day you raise the "complaint" to when they can offer a resolution to your case as per Financial ombudsman rules. During this time you are on you own be it if you had courtesy car on your insurance for as long as your car is a write off they say (makes you wonder what the point is of paying for it all the while). I Have cancelled my Insurance with them and WOULD NOT RECCOMEND ANYONE TO EVER USE THEM IRRESPECTIVE OF THEIR ATTRACTIVE OFFERS on the outset.