Replaced my HP desktop, OS 10, 7 to 8 years working well. Wi Fi connection to HP printer that required USB connection. Old PC had hard drive crash 10 days ago. Purchased a new HP desktop, Tower, OS 11. Have migrated to wireless network for home office and was having difficulty priting with new PC. Your assistance was professional and walked this senior citizen (82) through printing and explanation on how to manage for my business and printing email correspondence for my records. Your assistance was excellent and easy to understand. With great satisfaction, Charles H. McLean III, 82, retired Coast Guard Officer, Degree in Electrical and Digital for use in CG service for ships, aids to navigation and hydrographic survey positioning. Thank you again for your assistance. Recommend your service as it is worth my time and money.