I've only had to use their services on a couple of occasions. The first time, my computer was totally messed up. I picked 24/7 Techies on a whim out of a list of hundreds of online tech support sites. I'm so glad I did. The folks on the phone couldn't have been nicer, and when they manually took over my pc, they kept me informed with "online chat" of everything they would be doing. In the end my pc was working like new! On another occasion I had a simple problem that needed to be fixed, and again, through online chat, the problem was resolved. Although they have less expensive deals, I opted for the six month deal $189.95 'just in case' because my pc is pretty old and I wasn't sure how often it would act up. At least I know reliable expert help is just a click or a phone call away. Try 24/7 Techies if your pc is sick, you'll be very satisfied with their work!