I have renewed BOTH my Lenovo desktop with win 8.1 and my HP notebook with win 10 again for another year because I am so pleased with your services. I have gotten to know several of your techies, and all are friendly and knowledgeable. The one "issue" is that sometimes the techies are working on more than one customer's computer because you are often so busy. It is OK, BUT ONLY WHEN THE WORK BEING DONE ON ONE PC TAKES SOME TIE TO FINISH, BUT SEVERAL TIMES i SEE NO "ACTION" BEING TAKEN AS MANY MINUTES GO BY. This means I must sit here and see the time go by when I could be doing other things. IF one is that busy, I would rather have work done after a call back UNLESS THERE IS A SERIOUS ISSUE that requires immediate attention. Best regards, Joe