I feel really let down by this company. Despite the fact that I pay over £20 a month to them I have been told that they will not repair my tenants boiler because my tenant did not report the suspected fault within 24 hours. Read the small print very carefully. The 24 hour rule is tucked away on page eight of the contract yet on page one it clearly states that I am covered for boiler breakdown. I now have a tenant without heating and I am in the position of having to pay an engineer to come out to look at this boiler that I thought was covered by the insurance that I am paying each month. I do not recommend this company. I feel cheated by them.