247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.21

3.2 Rating 437 Reviews

55 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 437 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MERSEYHIP DOT COM IS THE BEST WAY YOU CAN GET OUTTA , YEAH , I RECOMMEND”

Helpful Report

Posted 1 week ago

“These guys say that they cover your boiler breakdown but the reality is they make you wait for so long for someone to repair it that you end up arranging it privately and the they refuse to reimburse you. DO NOT TAKE A POLICY OUT.”

Helpful Report

Posted 4 weeks ago

“Failed to properly fix plumbing issue. Customer service unhelpful. Had a policy with this company, had an issue with leaking radiators. Engineer sent out and tightened up the connections and said any problems to call back 247 home rescue. Radiator started to leak again started to leak again and I contacted 247 home rescue to advise. I was then told I would have to pay out another callout charge as it was outside a 14 day period. In fact it was only a month later. I would expect repairs to last longer 14 days. In light of the above, I said I wanted to cancel the policy as they were not providing the service I was paying for. I cancelled my direct debit which they reinstated without my authorisation, and then stipulated that I had to pay £120 to cancel. It has now been referred to the ombudsman.”

Helpful Report

Posted 1 month ago

“Two cancelled boiler service appointments on the day. I cannot even get through to book another appointment. Not impressed.”

Helpful Report

Posted 1 month ago

“Terrible service! They advertise 24/7 support, but when my boiler broke down, they refused to send an engineer because they “didn’t have enough staff.” I have two kids at home, and they expected us to wait until weekdays—what’s the point of 24/7 service if they can’t actually provide it? Their engineers are completely unprofessional. One told me certain parts needed replacing, and when another came, he said something else and refused to fix it. They already charged me for the repair, yet the boiler stopped working again in less than six months. If they can’t hire enough engineers, they shouldn’t claim to offer 24/7 service. Avoid this company—it’s a waste of time and money!”

Helpful Report

Posted 1 month ago

“Terrible customer service and aggressive sales including reactivating my policy without my input after cancellation. It took two phone calls of 20 minutes plus just to confirm that I did not want to renew the policy (aggressive upsell despite confirming numerous times that I had sold the property and was no longer a landlord) I have then received marketing texts, emails and calls every week for nearly 3 months and then they reactivated my policy with zero authority from myself. I have just finished a call with a customer service agent who has arranged a refund but when I asked what my options would be if I received any bank charges (the account the direct debit was taken from is no longer active and so the payments were from the overdraft) they repeated their refund script but "as I have already explained to you" and "I have already told you" then asked me if I would like to renew the policy...”

Helpful Report

Posted 2 months ago

“Last week referred to boiler failure reoccurring after repair man left. They sent another on Friday...needed new parts which were promptly fitted. Less than 2 hours later , boiler failed again and again and again. Repirted it straight away and now waiting for another visit.”

Helpful Report

Posted 2 months ago

“Paid for annual cover plan and then extra to book a service. Service was completed but then the radiator they used to drain the system started to leak. They refused to come back and fix and instead forced me to pay an extra £95 to get someone to come and fix something that they caused. Wouldn't recommend or continue cover at the end of the policy.”

Helpful Report

Posted 2 months ago

“Avoid at all costs , had a leak last night water gushing from the stopcock in the wall, could not get hold of a 24/7 company! When I finally got someone on the phone they said they will contact within 24hours, my house is being flooded and I am meant to wait up to 24hours for a call back. If a flooding house is not an emergency I don’t know what is! They also suggested on the phone that a leak might not be covered , the whole policy was about covering this type of thing. Let’s see if a complaint gets anyway as I had to pay for a plumber to come out to fix straight away.”

Helpful Report

Posted 2 months ago

“IT'S JUST NOT POSSIBLE TO BOOK A BOILER SERVICE EASILY IN ADVANCE. THE APP AND WEBSITE DONT PROVIDE LINKS AND THEN THEY ARE FULL UP.”

Helpful Report

Posted 2 months ago

“Got exactly the same as most other people. Been paying 24/7 for boiler maintenance but recently had a leak on boiler but they refused to repair because they said boiler was too old. The Engineer advised me they would not cover any repair over £100 even though they took £95 excess off me. I advised them they have not even attended my property this year to carry out the safety check and maintenance which the basically shrugged their shoulders at. I got an independent engineer out who fixed the boiler in minutes and showed me the fault was not where the 24/7 claimed to be and was just on a small valve, repair cost £120 which included call out fees. Had similar issue with 24/7 over a year ago where engineer come out took 3 visits to try and fix boiler until I highlighted to him the fault was not with the boiler but with the Thermostat. I supplied a thermostat but the company tried to bill me for one stating their Engineer supplied it from his van. They also tried to charge me over £200 to drain the radiators claiming this was needed to be done for the repairs to be carried out and was not covered under the contract. They were a bit shocked when I refused this and advised the radiators did not need to be drained. Obviously this company runs a number of Scams and I can only suggest their “Engineers” get a bonus for each one completed. Please be aware people do your research first, just remember companies like this can easily leave their own positive feedback”

Helpful Report

Posted 2 months ago

“Old boilers aren't covered for repairs over £250. We have a boiler that's 14 y/o and basically paid £55 for cover then £95 excess for them to come out and tell us it was BER. This is 'Beyond Economic Repair', and means because the cost of fixing it was more than the boiler was worth they refused to repair it - basically like writing a car off. This is the case with any boiler over 10 years old and you don't get told about it when you sign up. So, if your boiler is old, I wouldn't bother. We've basically paid them £150 for nothing. As someone who's renovated a house from the electrics up, I've never, ever had to pay a huge fee up front for someone to come out and do absolutely nothing. Cherry on top of the cake is, because we've not been with them 12 months we also don't get a penny off them replacing it either. It feels like a scam and I'd hate someone else to go through the same thing.”

Helpful Report

Posted 2 months ago

“Con merchants, come out to a leak , £99. Can’t fix it so tell me boiler only worth ££186.86 and part is £187.23 , what a surprise!! So not fixing it. Then tell me there reducing my cover , really? Nah , cancelling it”

Helpful Report

Posted 3 months ago

“I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over doubled the price!, and guess what once the contract starts…. You can’t cancel it without paying the whole term! Even if you cancel the direct debit they send a passive aggressive email that said “oops! Looks like you cancelled your direct debit in error so we’ve taken the liberty to reinstate it” For 2025 I was more on the ball and knew I was cancelling because in 2 years of being with them I was entitled to 2 boiler services and only got 1!! I was also shocked to see their price had increased from £12.75 to £20.95 per month! (In 2023 I was paying £4.95). Tried to tell them I don’t want to renew via live chat to be told you have to call? Why? I’m just telling you I’m not renewing! I said it’s ok I’ll cancel the direct debit - response that doesn’t cancel the policy … I can’t be bothered looking it up but I’m sure if someone cancels their direct debit at the end of their policy and told you, you can’t just sign them up to a new direct debit at a higher price because they wouldn’t call instead of chat? I did phone because I don’t have time to keep arguing, got the hard sell (which is clearly why they want you to call) but after I said I feel like I’m being scammed by you and your making it impossible for me to get out of this endless agreement with shocking service and I wouldn’t renew my policy with you if it was free, they proceeded with the cancellation: Just avoid like the plague and if you really must take a policy through them either don’t do it via direct debit (because they want you to miss their emails and slyly keep putting the price up) or diarise it to check each year so they don’t scam you!”

Helpful Report

Posted 3 months ago

“Avoid at all costs, customer service is shocking and they lie and lie and lie. Still waiting to have issue resolved but no further forward. It’s worth paying a bit more for similar service because 24/7 are just a waste of time.”

Helpful Report

Posted 4 months ago

“Scam, they said they will cover your boiler breakdown, but they don't, as the small print says. please check out the small print with them. IF Your boiler has been declared beyond economic repair (BER),they don't cover. they don't tell you this when you sign up with them.Please be aware, don't pay them like a fool. Check the small print. Don't let them take your money and assuming your boiler is protected. Aa I have been with them for the last 3 years, paying£17.99 a month for boiler and heating system cover. Call out £45 each time you claim. When I made an claim, they use the excuse of beyond economics repair BER, and refused to repair my 11 years old Worcester Bosch boiler. As they said the fan is cost too much to replace. They said my boiler only worth £250. The fan cost more than the boiler. Left me and family in the cold. Really Awful company 247. They voided my policy and cancelled my boiler and heating cover, and put me to basic home cover for £8.99 a month, what's the point to have cover from them. Date of experience: 10 December 2024”

Helpful Report

Posted 4 months ago

“24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. They send out engineers(cowboys) whom more likely to view and write reports only rather than to complete the task and finally I was told those blocks are not included in the policy, same as all other reviewer's experience in this page. I had to call out plumbers from Checkatrade and job is done after 10 days of 24/7 saga. Surprisingly, this 24/7 is leading all the major comparison sites for boiler and drainage cover, not sure how. Please stay away from 24/7, hassle is not worthy!!!!! A pure SCAM !!!!!!!!!”

Helpful Report

Posted 4 months ago

“AWFUL COMPANY!!! stay well away from them, all the bad reviews are true. They don't have their own team of engineers, they rely on third party contractors, as a result they take an average of two days before they send an engineer. They give you one appoinment but engineer does not turn up on that day. I had a blocked toilette and they managed to break the rest pipe, and then i was told collapse pipes are not included in the policy, i told them their contractor did it, and they washed off their hands. Ah....all this happen on a Friday, engineer came late, 4:30pm, and left my family and i without washing facilities for the entire weekend. They told me they will investigate the contractor but they dont, they lie and dont care about the customer. Please do not use them.”

Helpful Report

Posted 4 months ago

“5 days for Boiler check on failure, then told uneconomical repair.Tried selling me new Boiler. WHY ? When present 12y Vaillant working fine, may need repairs in future, but can pay for any replacement parts rather 3.3k For new Boiler !! REPAIR RATHER THAN REPLACE!!”

Helpful Report

Posted 4 months ago

“How can you have a rating of 4.6 when the service is so appalling? I made a complaint on 27/11 and I did not receive a call back till today. When I rang them today they lied about everything. Only when I put my foot down that I got someone to take me seriously. They are quick to take the excess but very slow to provide service and compensation”

Helpful Report

Posted 4 months ago

247 Home Rescue is rated 3.2 based on 437 reviews