I took a boiler cover with them in Sept. The company they recommended for the service failed to call me twice. I sent an email to Home Rescue to complain about it but never got any reply. I decided to call them and spoke to a guy who was apologetic and promised that someone would call me back to sort out the situation. It was about 2 weeks ago and I've never heard from anybody since. I have sent them a letter to cancel my contract as I don't want to be dealing with such incompetence in an emergency situation. It has to be one of the worst customer services I've ever experienced. I would recommend anybody to avoid this company