I have faced multiple issues since I joined on 13th October 2015. Some concerns the 247 contact centre and others concern one of the companies contracted-out plumbing service companies “Active Response”. Both are covered below separately. My issues with 247 include: • They are quick to get the service in so that it makes it too expensive to leave once the service has been carried out. £120 cancellation fee. • The staff are all friendly and helpful when you sign up or even when you want to leave, but once signed up they use the term “This is the process” and the customer service goes downhill. No one ever came back to me, I always had to ring them. • Actually getting stuff done, you are reliant on the contracted-out plumbing service companies in my case “Active Response”, as 247 staff don’t appear to have any influence • They failed their own SLA and ignored me when I pointed this out • Auto-renewal with no remainder My issues with “Active Response includes: • Not turning up in the slots allocated • Not contacting us either to say they will be late or to re-arrange • Not bothering to answer their phone messages • And biggest concern is if we do get an emergency, we are going to be reliant on probably this company to turn up and do the work. I am not very hopeful.