I was called to cancel a Thursday morning appointment to service my tenant’s boiler at 6:15pm the night before. The appointment had been made ONE MONTH before. Given some story about the engineer having to deal with multiple ‘emergency appointments’ and would only be able to attend in another seven days. This, btw, is a property in Manchester City centre. Robotic agent with zero empathy, faux care and no desire to remedy. Said manager had ‘gone home’ and no escalation possible. Promised call back didn’t happen. Oh, and they love to close a complaint like it’s a win! So, if you’re looking for a dishonest, time-wasting outfit, you’ve struck gold.