Boiler stopped working Thursday and rang them to arrange a call out. Called me back quite quickly and arranged a visit between 8-6 Friday. Engineer came at 9.10 after a call prior so all good so far. He had to leave twice to get parts but by 12.10pm it was working again. At 4.15pm we had an area power cut which lasted until 5.30. Tried to get the boiler back on but it won’t turn on at all! Tried to reset it but nothing. Rang 24/7 home rescue again and was told I’d get a call in a few minutes. 2 hours later and still no call so rang again. I was told the agent I spoke to hadn’t written anything about the call so I was told that I’d get a call again but saturday! We have an 84 year old living with us so not good service. It would appear having rung again today at 10am it’s been passed to the relevant dept for a call back so the waiting commences again!! The calls are taken “off shore” not in this country….. not impressed