24/7 have written this review by their actions and you judge if you want the same. Basically. Now awaiting 9th visit 24/7 asked for an exra payment of £141.88 but refuse to provide an Invoice for work necessary but accepted the money. Two alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer. First No readings, the boiler was not cleaned of internal waste Second. The boiler was left in pieces. Photos of everything available. Correspondence ignored. Impossible to speak to anyone. Just told "someone will phone you back" ............ A full service is part of the cover I pay for. It appears the 24/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24/7 phoned me and said it needed to be done again! I had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! I did not complain, but other customers did and 24/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment When the boiler was "serviced" for the 2nd time, it was another eye-opener. The 24/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned. For both the 24/7 Annual Services, 24/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service! On 7-10-22 24/7 then asked me to pay £141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for £144.88 I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos. At 80 years of age, I am now constantly writing or phoning 24/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer. 24/7 respond by phoning/writing or by text telling ME to contact their contractor!! This is 24/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave. All I want is for 24/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise! The boiler failed following the first alleged "service"! The same engineer had to make a third visit as the boiler failed again! 24/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins! To be fair to both myself and 24/7 I have repeatedly reminded 24/7 they are writing their own reviews by their actions or lack of them and I just write a log. On 3rd November 24/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie. I now await visit number nine after I receive the Invoice that states the parts and work that I have paid £141.88 for. 24/7 insist a Statement of account showing money paid is the same as an Invoice! An Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24/7 agents say are being replaced. You be the judge! If you want this sort of treatment, 24/7 is the company for you.