I had a home rescue policy including landlord boiler maintenance. Last year the engineer was rude and irritable with my tenant. Didn't spend longer than 5 mins and claimed to have done the service and safety check. I complained I was not convinced he had done it correctly. Customer services said he was at the property 20 mins. My tenant said he was sat in his car for 15 mins after he left. The leak continued my tenant didn't realise I was covered so put up with it. This year my tenant reported it to me. She said its the same leak. I contacted Customer services. They tried to suggest the engineer hadnt found the leak but another advisor told me it was in the documents. No effort to fix problem. Tried to sell me a new boiler on a 10 year deal instead. I had lots of calls from the sales team. Then I booked this year safety check. No one turned up. Then they tried to suggest they hadn't booked the appointment. Then this was proved false. Eventually engineer visited but the safety certificate didn't include the hob. All previous years hob was included. Customer services said the hob wasn't included so the engineer didnt check it. My tenant says he did check it. I cancelled my direct debit as I it was coming up to renewal and definitely did not want to renew. Now they say I am in breach of the agreement so they won't rectify anything. I want my full year subscription back. They offered me £40. The complaints department us terrible. My 'resolution handler` Aleesha arguing moo points, contracting herself, attempting to gaslighting me and seeming to enjoy it all. They are law breaking dreadful company. I am going to keep complaining and raising awareness. No protection from FOS as its not insurance, even though you have a policy you make claims on and they use language like 'relax youre covered'