We had a sales call from this "company". We were with British Gas at the time. We were told they provided an identical cover for the fraction of the cost. The savings were welcome but the service, or lack of, went hand in hand. If I was nice, I would say that we were mis-sold the service and maintenance contract, but my thoughts are we were LIED to. When we had a problem, they gave excuses why they couldn't repair the boiler, but depending on WHO you speak to, the excuses changes. The latest is the boiler cannot be repaired as it is too old (12 years, we've recently looked it up), so we employed a Gas Safe Engineer to do the repair. He couldn't understand why repair wasn't carried out as parts are readily available and the general condition is in good working order (statement from the engineer). Setting aside not getting calls back when they said they would, lying saying calls have been made when they haven't (yes, they were caught out in one instance as admitted by the contractor) as well as having no missed calls on mobile and not having the boiler serviced as they are OBLIGED to do within a year of the contract, the "service" is non-existent. On a positive note, it's always good to hear the different excuses they come back with. It's comical. Needless to say, we're not renewing as I felt we were conned. Enter a contract with this "company" at your peril!