24x7 home rescue is the worst company I’ve come across so far for home emergency cover. Every time I’ve made a call for an issue I’ve been asked for money upfront for one reason or the other. All they’re after is your money so please stay well clear off them. It’s the worst decision I made to switch my accounts over to them and am regretting it. I have 2 covers with them and I’m getting 0 value for money. At the time of taking up the policies there was no mention of “charges” for call-outs and I’m on 0 call-out charges, yet, they make up reasons to charge you. The so called “free” boiler service set me back by approx £250 towards some repair which I was later told by a local gas engineer shouldn’t have cost more than £100! A total rip off! Today I called them for an issue and was told I’ll have to pay £75 upfront as the boiler age is >10 years. Why is this not told at the time of taking up the policy? What’s the £0 call-out then? Truly disappointed and kicking myself for trusting them. You’ve been warned…stay well clear!