Firstly, the man came to service my boiler. He took one look at it and said he couldn't do the work because if he touched the boiler her would have to condemn it. ( boiler was supplied and fitted 3 years ago by the 24/7 team.) He left and I contacted 24/7 to get the work booked in I was informed that the engineer had said he was unable to service the boiler as I wasn't home. They sent another engineer out. He serviced the boiler. Secondly. 6 weeks later my sink had really bad leak so engineer ( the one who condemned the boiler) turned up and said that there was infected 2 leaks. Said he'd done the work and just as he was leaving he asked if the boiler had been sorted. I said they had serviced it 5 weeks prior. He went to look at the boiler and said " that's not right they needed to change the flu and a pipe it should be condemned. He left. I rang again and explained again what had happened and they booked in to do the work . I also informed them that the leaky sink was still leaking really bad now and again work was booked in . Nobody turned up .I rang and was left on hold for half an hour then told oh I don't think your booked in. Now I have a 3 year old boiler that should be condemned and a bathroom that is constantly flooding and they keep saying they will ring me back with an appointment for plumber/engineer but nothing. I'm absolutely fuming the boiler is in our granddaughters bedroom and we are tied into a 40.09 per month service contract that we can't get out of and a dodgy boiler