The company is a joke ,useless policy The company is a joke ,make sure you read the terms and conditions. I have home emergency cover and had a water leak called 247 home useless rescue explained stopcock is jammed and water is leaking in the ceiling . They said we can’t help as in our terms and conditions we don’t trace the leak. What home emergency company won’t stop water leaking from the ceiling due to a water pipe but this company won’t help. I explained leak was bathroom they wanted photos . I told them it’s an emergency and they said someone will callback don’t know when. I rang a private company who said we can be there in 30 mins . The next day after complaining 247 home useless rescue send someone round who was useless , I should have known , the guy could see there was a leak and said it’s a bath seal which it wasn’t. If you pay peanuts you get monkeys , so whilst policy is cheap you’re not getting any service apart from talking to a call centre abroad. If it was a major leak that would have destroyed so much things I didn’t even get a sorry .I explained that it can’t be as the shower doesn’t reach that far. He then said video it and left. They want videos and photos before they even come . I have decided to get it done myself and replace the two pipes and the tap. In the terms and conditions they don’t fix taps even if faulty or replace them or stop cocks , they don’t fix leaks unless you can photo or video the leak. Appalling customer service I would give them minus 10 review. I’d say stick to British Gas or yorkshire water who always came and fixed the leak without hiding behind terms and conditions in the small print . Please be careful as Christmas may for the company come early if you take a policy and they never repair anything , if you take a policy and they don’t deliver remember I warned you, don’t Don’t do it Don’t take a useless policy with them I have provided my ref ref:MS571243 so you can see this is a genuine person