I am extremely disappointed with the service I have received from 247. They advertise as an emergency helpline but did not treat my emergency as such. Post a 5-day delay, difficulties in communication and continued lack of action, I had to find alternative resolutions incurring double costs. After following the complaints procedure, I was offered part compensation, which was insulting after the extremely difficult ordeal experienced, and they continued to be stubborn in their approach. They do not adopt fair practice and do not treat customers fairly. Absolutely no action was taken from 247 other than a failed call out on their part. I was charged for the failed attempt. The contractual terms and conditions are misleading and the 247 teams refuse to address it. I'd go to Homeserve instead.