you like dealing with Pakistani call centres, being lied to and fobbed off the take a policy out with 24/7 I took a policy out in November 2023 this was to include a boiler service, i booked was finally booked in for a service after 3 months, I was call by 24/7 who cancelled it the day before! The excuse is they are too busy. I was told before that they do not have engineers in my area. I was also contacted by a sales rep (indian call center) who said i could add inhibiter for an extra £35 they took the money immediately. I know you get what you pay for but this is ridiculous!! I know i should of gone with British gas or EDF. UPDATE 26.01.2024 ok so I reported a fault with my boiler on Thursday 6.30pm I paid £75 call out fee, I received a call Friday 12.30pm I advised I have no heating or hot water, I was told the earliest an engineer could come is Monday!! They do not have enough engineers to cover the jobs. I joined because I assumed they offered a 24/7 fast service. I will receive a faster service from a local engineer and the call out fee is £60. This is the second issue I have had with this company in a matter of 3 months. I think the good ratings are coming from staff members. 28.01.2924 -update Day 4 and still no heating or hot water. An engineer has been yesterday afternoon, he doesn't have parts or is able to get a part the same day, he made little effort to get a part. The engineer has to issue a report to 24 /7 they look at it in 24 hours. I spoke to the Pakistan call centre again this morning they said they haven't received the report but they have the part, obviously a lie as he hasn't seen the report. I was told not to worry it will be fixed soon. I have no faith in this company. Totally regret signing up with them. 29.01.2023 - Day 5 of having no heating or hot water. There is no urgency with this company. Today I am told the appointment team will call to arrange an appointment, I have not been given a time scale on when they will call or when the appointment will be, I am again held in limbo. I asked for my £75 to be refunded as they have not fulfilled their part, they said they are unable to refund because an engineer attended, not only are they liars they are scammers too. It looks like I will have to call a local engineer and pay again if I want my boiler working today. Take time to read all reviews on this company, I wish I did. They have also cancelled the service I had booked for today, the earliest they could reschedule was the end of April. Looking at the reviews on services I don't think I will bother. 30.01.2024 - escalated my claim to complaints who are dealing with this issue. I asked the engineer to supply the quotes for the work, so they have no excuses today, I forwarded them first thing. I received a call from them at 10am to say that the quote was over £1000 so they can't repair. The quote was very over priced, labour alone £500, they only sourced one quote so nothing to compare it to. They did offer me an overpriced boiler at 0% interest. I wasted 6 days and £75 call out fee. I will never do business with this company again. This has been one of the worst experiences I have ever had to deal with. STEER CLEAR OF THESE SCAMMERS. Date of experience: 16 January 2024