Avoid this company! Go to other review sites and see the truth about them. I did a service and repair completed last year by this company. I could explain all issues that occurred last time but its pointless. Just be be aware of terms and conditions. This company gets you by delaying its service requirements till a few months into your policy. Then when an engineer is sent to service your boiler, it will not be completed because an issue will highlighted which will abort the service. Now you need to pay for the repair which will not be covered by the policy and worse if you cancel the policy you have to pay a big fee. So according to their terms a call out was made and thus you are liable to their huge cancellation fee. In effect your monthly fees paid so far and cancellation fee or repair cost depending upon your choice will be more than your annual policy cost. So its no loss to them either way. But for you there is no service certificate completed and you need to pay for any repairs before your policy is valid. My boiler is perfectly fine and i would rather cancel my policy than to continue with a company i cannot trust anymore. Will return to my previous company who were only a little more in monthly premiums but so much more professional.