Absolutely diabolical service from this company. I have been a long standing, paying customer, without needing to use them. I have now got what (in my opinion) looks like a basic leak from the boiler and I would assume any trained technician would be able to sort this. The technician appears and stays for no longer than 5 minutes and I am then told they are unable to fix it. On top of this they have to call out the actual manufacturer of the boiler to come and fix it, pushing the £150 charge on to myself. No where in the contract or T&Cs does it say anything about this - but they think it's OK, as a long standing customer, they have reduced the fee from £260 to £150. WHAT AM I PAYING YOU MONTHLY FOR?!? Unless this is sorted, there will be no way I renew my contract with them. I called the company to try and solve the problem and they can not answer any of my questions and just tell me "that is how it is". I advise everyone to avoid this Dreadful company!