Unbelievable we as vulnerable customers had a brand new boiler off them and due to their electrician causing so many problems without heating for 5 days and only offered £40 compensation. Plus returned a valve as already had a new one fitted week previously. And no refund for it. Appointments not kept . This was in January. And we are in our 80’s So now on top of all this bad treatment I asked to cancel my cover of £15.39. Per month To be told I had unknowingly signed a TEN YEAR contract In our 80’s and would have to pay £70 per year to cancel which left me to pay £630. A ten year contract for a service on central heating system to all I have spoken to is unbelievable. Comments would be appreciated. And as I see from other users do not go anywhere near 24/7 asked below how long to get a refund. Haven’t had a refund. Just expected to pay £630 for their incompetence. Due to their mistakes on fitting a £2600 boiler .