It's now 24th May 2024 8.45am and since the 6th May 2024 I've had problems trying to resolve my boiler issues with this company, explainingto them I am a vulnerable lady with health issues and I am reallystrugglingwithout hot water. Since the 22nd I've been waiting for an engineer to come and fix my boiler, I took the whole day of work and waited for an engineer to turn around and say to me they can't fix it on the same day and they will have to come another day. After ringing the office I was asked to wait another 2 to 3 days before an engineer could get to me, this was now leaving me without hot water again for so long. I was now getting frustrating, after speaking to the manger they decided to book an engineer for the next day which was the 23rd May. I had to book another full day of work as they weren't sure what time the engineer would be able to get to me. After the engineer attended he managed to get the hot water running for about 8 hours and guess what? The boiler is totally broken now, with no LCD displaying or turning on. I've rung the office this morning 24th May and I have to wait for as long as 4 or 5 hours for a call back, where now my anxiety is kicking in because it's a bank holiday weekend and if they don't sort the problem out for me today I will and a worsen position than before, because before the hot water would work alongside the central heatings but now I would not have neither central heatings working and hot water. It's now 1.50pm after waiting 5 hours I have rung back myself I have been told they can't get an engineer out to me till Sunday 26th May and am I happy with them to book the appointment? Obviously not as now I'm without hot water completely for another few days.