It's now 1st June 2024 I been without hot water nearly 3 weeks and I've just received a phone call asking me to wait till the 6th June 2024 for the parts to arrive. I'm frustrated because I've been stressing an F28/29 code that keeps appearing on the boiler but for some reason the engineer cannot sort the problem out. When taking the policy out the agent reassure you that the engineer carry the parts with them in their van but this is not true they don't have parts they always have to order and by the time they get to you it takes 4 days+. Vulnerable people like myself have no other choice but to suffer like this. I have been neglected don't know how long I will have to cope with this.