This is the worse ever rescue company coming from British Gas who were pretty good. I had unfortunate dealings with them on multiple occasions and my summary of the company is - BARELY ANYTHING is covered in the terms. Like for plumbing, draining the system is not covered. Most central heating jobs require a draining system which means we have to pay £135, for toilets replacing some part would mean moving the toilet for which they charge £140 (and no they won't agree to us moving rh toilet ourselves too) - They use engineers who don't know much about what they are doing. Multiple occasions their engineers conflicted the previous one. - Customer service doesn't follow instructions - to resolve something would require many many calls as teams don't talk and engineer don't follow up. - engineers due to lack of knowledge will make things worse and then blame it on you. - engineers will find a way to make sure it's not covered. They fixed one thing but messed another and blame my system. - engineer would blame previous engineer from the same company for wrong quote and for ordering wrong parts My boiler had a pressure issue which meant changing expansion vessel. I got that changed by paying for draining which wasn't covered. The engineer did something that my boiler keeps cutting off. Another different engineer came and said that I need a complete boiler strip off which is ridiculous as everything was fine before the engineer did the works. Overall disappointed with them and will not renew my contract. AVOID