AWFUL COMPANY!!! stay well away from them, all the bad reviews are true. They don't have their own team of engineers, they rely on third party contractors, as a result they take an average of two days before they send an engineer. They give you one appoinment but engineer does not turn up on that day. I had a blocked toilette and they managed to break the rest pipe, and then i was told collapse pipes are not included in the policy, i told them their contractor did it, and they washed off their hands. Ah....all this happen on a Friday, engineer came late, 4:30pm, and left my family and i without washing facilities for the entire weekend. They told me they will investigate the contractor but they dont, they lie and dont care about the customer. Please do not use them.