Terrible customer service and aggressive sales including reactivating my policy without my input after cancellation. It took two phone calls of 20 minutes plus just to confirm that I did not want to renew the policy (aggressive upsell despite confirming numerous times that I had sold the property and was no longer a landlord) I have then received marketing texts, emails and calls every week for nearly 3 months and then they reactivated my policy with zero authority from myself. I have just finished a call with a customer service agent who has arranged a refund but when I asked what my options would be if I received any bank charges (the account the direct debit was taken from is no longer active and so the payments were from the overdraft) they repeated their refund script but "as I have already explained to you" and "I have already told you" then asked me if I would like to renew the policy...