Failed to properly fix plumbing issue. Customer service unhelpful. Had a policy with this company, had an issue with leaking radiators. Engineer sent out and tightened up the connections and said any problems to call back 247 home rescue. Radiator started to leak again started to leak again and I contacted 247 home rescue to advise. I was then told I would have to pay out another callout charge as it was outside a 14 day period. In fact it was only a month later. I would expect repairs to last longer 14 days. In light of the above, I said I wanted to cancel the policy as they were not providing the service I was paying for. I cancelled my direct debit which they reinstated without my authorisation, and then stipulated that I had to pay £120 to cancel. It has now been referred to the ombudsman.