Fraud company - Do Yourself a Favour. Stay Away. Fraud company. Take out money and when it comes to deliver their part, they try to rip you off. My policy document says: "Relax! You’vegotcover". "We’rehere24/7. We pride ourselves in providing a swift response - whether these involve a broken boiler, burst pipes, electrical / appliance breakdown or an issue with your drains, our nationwide network of over 3000 gas safe engineers are on hand to put things right for when they go wrong. Priority customers: We will ensure that any property with any residents over 60 years old, under 5 years old, or with special medical conditions are treated as a priority, and we aim to get an engineer there the very same day! Monthly rolling contracts: We are so confident in our level of customer service that we don’t need contracts to keep customers! A 24 hour UK based helpline: Our emergency helpline is available 7 days a week, 365 days a year!" My 'Policy' document says: You don’t need to worry about... 24 Hour Call Outs 24 Hour UK Helpline Boiler Breakdown Carbon Monoxide Test Central Heating System Free Annual Boiler Service Gas Safe Check Nationwide Coverage Parts & Labour Included Unlimited Call Outs Unlimited Claims LOL==== biggest scam. They do not have engineers. They outsource and probably sell leads instead of paying the engineers. Th Engineers entire objective is how he sells you a new boiler and additional services. Their call centre is in the UK??? --- LOLs. The people I spoke to had no idea of what they were talking about. They could not pronounce city names and had no idea of what the weather was in the UK! They care -- LOLs. only how they can squeeze money out of you. search Google for their actual rating. You will find horrible stories. They claim to give priority to the elderly and children. How they manipulate people's feelings and try to cash on that. Disgrace. Reminds me of the Only Fools & Horses! Del Boy (in his branded trainers): "oooo I am not happy with the installation... lets have a look further... ooo definately not happy, not happy, not happy!". Customer: But your firm agreed to provide cover after the initial inspection. Del Boy: "I can't speak for someone else. But before we start talking if it is repairable 'economically', we need to make the installation safe. It will cost you £250 to add an inspection hatch and a clamp". Customer: Are you sure you are from 247 Home Rescue? Del Boy: "hummm, aaah, yyyyyyyyyes. But you need a new boiler. Do you want us to provide a quote?" Customer: What quote? My cover says you're covered, is that not the case? Del Boy: "I don't know. My manager will call you". Customer: Can you call your manager now so that I can speak with him? Del Boy: "No, I will call him from the car to brief him. I got other jobs to do. Bye!". Del Boy leaves the property and scene ends! Customer Googles the symptoms and a link on Worcester website suggest that in extreme weather, condensation pipe can get frozen and pouring a bit of warm water can help. Did that and happy to report that boiler is working like a charm now. No manager called so far. [Update] A 'manager' called next day and repeated what the Del boy had said. Told him where to go! I would be taking legal advice as my 85 years mother got suffered. I purchased the cover and paid for the peace of mind but they failed to deliver.