Very disappointing experience with delivery. We ordered the corridor 8173 home theater cabinet which came with white glove delivery ($290 charge). This was supposed to include delivery to room of choice (up to 2 floors), set up , and removal of packaging. When the person arrived he said he couldn’t take it up the steps and he doesn’t do set up. Customer service said they would get someone to come out to take care of it and that we were a priority. No body from the company or the delivery company called to follow up or schedule another person to come out for 4 days. In the meantime we had to get someone else to move it and put it together. Very disappointing and poor communication.