“To whom this may concern,
Ms. Angelica Montesano sees 2modern customers as invited guests to a party, as she is the most gracious host.
Today, my husband and I contacted 2Modern's sales service to inquire about a ceiling light fixture. From the moment Angelica introduced herself, she conveyed pride in her work and ensured that every aspect of the guest experience was positive. Angelica was friendly and knowledgeably answered our questions. After completing the order, she sent a personal email that included her 2Modern contact information. Many sales associates do not go the extra mile, nor do they typically provide information to reach out with questions. Angelica intuitively understands that exceptional customer service involves reliability and building relationships. 2Modern is fortunate to have Angelica Montesano as a sales associate and dedicated ambassador. At the risk of being too spiritual, her name reflects her values- she is fully present in each interaction and holds a reverence for the customer connection.
There is a lot of competition online. We have actually been in touch with Lumens and Perigold, to name only two. 2Modern stands out from the competition with its exceptional customer service. Being so customer-focused allows 2Modern to be more pioneering.
We are excited to receive the Sonneman linear light fixture. Thank you, Angelica, for illuminating the best in customer relations.”
Hi Sally,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“I signed up for promotional codes (10% off and $50 off $400 or more for your first order). I purchased a $500 chair and it wasn’t eligible for either promo. To me, this is not a great experience. What was the point of signing up for these?
I would only purchase again for the right product.”
Hi Daniel,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience, and we apologize for your experience with your order. We checked on your order and see that a return has been created for you to return the items. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
“The description on the mini planet said it was dimmable. Upon receiving the mini planet, the papers said the plug in version is not dimmable.
The description online is wrong for the plug in style.”
