You've got nice stuff, and it's priced accordingly. You sell luxury goods, not high-volume commodities. However, your order fulfillment stinks. You confirmed my recent order a week ago. I thought you would ship it last week, before the holiday weekend, or at least get it out the door today. Today you sent email saying you haven't forgotten about me—Gee, isn't that special!—and that you might ship it on Monday, next week. So on my wife's birthday on Friday, instead of giving the vase, I'll give her an I.O.U. and show her a picture. Yes, maybe I should have ordered it sooner to be safe, but we were away for over three weeks and were still settling back in and catching up last week. My answer to the question below of whether I'd buy from you again is Maybe, which is not one of the choices. I said No to get your attention. Again, because of what you sell, there aren't lots of other places to get it. If there is a next time, I'll be sure to give lots of lead time because I wouldn't want to overwhelm your very busy shipping and receiving department with my small order. If the reason for this snafu is that you were on vacation, it would have been nice if the website had said so, that orders would not be processed until sometime in September. Or, at the very least, if the automatic order confirmation had indicated that so that your email today wouldn't take me by surprise. /Fred Calm