I ordered a very heavy unit, and it clearly says: Ships via 2Modern Inside Delivery & Package Removal. The details of what this should include is below. For my experience, I received no shipping notification, or calls/emails to arrange delivery. After a couple of failed attemps when they finally did deliver it they just left it in my entryway. They did not move it to my specified room, or remove the packaging. They didn't even take the large wood plank the item was transported on. Not Happy with my 2 modern experience. The customer service refunded the shipping after the first couple of errors to even get delivery arranged, but after my experience with the delivery i really wish I had used a better company. Below is a desceription from the actual page of the item on their website - I recieved none of this: Scheduling: Customer will be notified of delivery date options via phone call and email and, once date is confirmed, will be provided with a 4-hour appointment window. The shipping company's contact info will be included in the email, in order to reschedule the appointment if necessary. What's Included: Inside delivery to specified room, package removal, and customer signature required. This level of service does not include assembly or moving of existing items.