Three months after I placed my order for a table, it finally arrived -- sort of. The table top and base were delivered but without any legs to connect them. I immediately called customer service and sent photos of the parts that did arrive. I was told that the legs would be delivered in a short time and to call back in a few days to confirm the delivery date. Two days later, I called back. Still no firm delivery date. A few days later, i called again with the same result. Almost two weeks after the initial contact with the company, they finally gave me a tracking number for the legs. At first, the tracking number didn't exist in the shipper's system. A week later, tracking said the package had been returned to the warehouse. Now it was less than a week before Christmas. I had a table top in the middle of the floor of my dining room and no way to serve the family that would be arriving in a few days. Plus 2Modern had had my money (well over $3000) for three and a half months. Until this time, I had been consitently kind and patient with 2Modern. I turned stern (though NOT rude) when the service rep continued to give me the run-around and to interrupt me whenever I tried to ask for the company to pick up the parts and to be given a refund. At least six times I asked him to just listen. He continued to interrupt me and threatened to hang up because I was raising my voice. Raising my voice was the only way to be heard over his interruptions. He insisted that I needed to pack up the table top and base in order to get a refund even though the item weighed too much for me to lift and I no longer had the box they came in. Suddenly after at least thirty minutes of this frustrating conversation, he said, "I'm giving you a refund and I'll arrange to have the table picked up." I have no idea what finally changed his mind. He could have just as easily continued to interrupt me or hung up. While I'm glad my money was refunded, I have no desire to deal with this mercurial, inept, and seeminly deceitful company again.