To whom this may concern, Ms. Angelica Montesano sees 2modern customers as invited guests to a party, as she is the most gracious host. Today, my husband and I contacted 2Modern's sales service to inquire about a ceiling light fixture. From the moment Angelica introduced herself, she conveyed pride in her work and ensured that every aspect of the guest experience was positive. Angelica was friendly and knowledgeably answered our questions. After completing the order, she sent a personal email that included her 2Modern contact information. Many sales associates do not go the extra mile, nor do they typically provide information to reach out with questions. Angelica intuitively understands that exceptional customer service involves reliability and building relationships. 2Modern is fortunate to have Angelica Montesano as a sales associate and dedicated ambassador. At the risk of being too spiritual, her name reflects her values- she is fully present in each interaction and holds a reverence for the customer connection. There is a lot of competition online. We have actually been in touch with Lumens and Perigold, to name only two. 2Modern stands out from the competition with its exceptional customer service. Being so customer-focused allows 2Modern to be more pioneering. We are excited to receive the Sonneman linear light fixture. Thank you, Angelica, for illuminating the best in customer relations.