Ordered a swag mid October. End October called as I’d received no tracking info and told it was in transit. Mid November called again still not shipped. Cancelled order and asked for refund to cc. Told had to send bank account details. Same sent with reservation. Last contacted them early December and told that I need to demonstrate that the payment had come out of my credit card !!!! And told someone in claims would call me in 1-2 days. Still waiting. I contacted them today 21st December as still no refund to my account. Told waiting to be processed. Yet another member of the customer service team apologizing and understanding my dissatisfaction and guaranteeing it would be back in my account next week. I will never ever support this business again and will never recommend them to anyone. After reading these reviews it feels like some complaints to consumer protection are in order.