I recently purchased a set of seat covers from this store. I asked a staff member who I now know to be the store manager if they would fit on my car. He told me they would. I took them home and wouldn't you know it, they don't fit. I returned them the following week and was refused a refund on the grounds I had "changed my mind" and they would only offer me a store credit. Not good enough. I told them the seat covers were not "fit for purpose" and I had been told by their store manager that they would fit. The doubled down and still refused me a refund, even though their own terms and conditions on their website state: Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item: - doesn’t do what we said it would, or what you asked for and can’t be easily fixed. This is the second such incident I have had with this store, an earlier time I had visited the store when they were having a "scratch and dent" sale. I picked up one of their thumper compressors which had an open box and a reduced price. There was a sign nearby stating that all of this sale stock was "no refunds" I asked the store staff if everything was in the box before making the purchase. They assured me it was. I purchased the compressor, took it to the carpark and assembled it to test it. Sure enough, it was missing parts. The store staff watched me do this and promptly handed me another one which was complete. They actually knew the box was missing parts and lied to me about it. This was the last time I purchase goods from this store. You would think for the place selling cheap Chinese rubbish they would have a better returns policy!