Appalling quality product "not fit for purpose", 6m x3m "heavy duty" gazebo.
We bought a 6m x3m "heavy duty" gazebo. It is two years old and been used three times. On the third usage the canopy ripped at the stitching. Contacted the company and the response was "it is out of warranty" (regardless of the fact that it is not "fit for purpose" ). They suggested we raised a claim and provide photos which we did. The response was its "wear and tear"! The gazebo is stored inside our house in the bag that they sold for it (the bag is one year old after one use the wheel fell off and it tore - quality like tissue paper). The product bar the canopy is in brand new condition. Used for two Xmas's backyard functions and one baby shower (each in our protected backyard). The prices may be low but so is the quality and support! Would not recommend using this product in you backyard let alone in any 4wd environment. We advised the company that due to their response we will be raising a case with the Dept. of Fair Trading (the company did not respond), so a case has been raised.
Reading some of the other reviews, our experience mirrors theirs.
11 months ago
4WD Supacentre has a
1.2
average rating
from
43
reviews
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