We phoned the only number on the website which connected us to Kings Canberra based call centre. We ordered a 4.5 x 3m gazebo and paid for it at the time for pick up at the Shepparton store. They checked stock and said there were 4 in stock. Today we went to pick it up, whilst they were looking for it, we decided to purchase & paid for the wheeled carrier bag for it. We were then told that they had none of the gazebos in stock. That the call centre had not notified them of the purchase and the 4 that they had in stock had been sold. We requested a refund on the gazebo and the wheeled bag which we had just purchased and were told that the store cannot action refunds, that they put a claim into their claims department who would contact us in due course and arrange for a refund to be paid into our bank account despite the fact that the original purchase was done on a credit card. Finding this unsatisfactory we pushed the point and the Shepparton store checked stock levels at other stores and found stock at Bendigo and Ballarat however they could not do inter store transfers so we would have had to travel to one of these two locations to pick it up! They did offer to post one out but we wouldn’t have had it until some time in the New Year. Luckily for us we have a relative in Ballarat who could pick it up. We find their whole business model to be atrocious and very customer unfriendly. I wonder what Consumer Affairs Victoria would say about their refund policy!!! Their policies and procedures leave the poor store staff subject to a string of irate customers because their Canberra call centre can’t get their act together. We were told by one staff member that they are constantly having to deal with customer complaints because of similar occurrences. We will never shop there again. I also notice there is not ONE positive review on this site - speaks for itself.