Awful experience from start to finish. From booking and selecting order this process was frustrating and a poor customer experience I do not want again, I would not recommend Blackcircles and will not book again. Booking was made online on the 25th Nov for booking on Monday 30th, booking was confirmed on 26th Nov for Tuesday 1st Dec at time dictated by fitter that was not suitable for myself due to work commitments. I made plans with work to allow attendance at fitting. On day of fitting scheduled at 11.45am, I woke to view email to advise the tyres had not been delivered and the appointment was being pushed back until Thursday 3rd Dec at 11.45. Upon reading email regarding delay I phoned and discussed my concerns with customer services about this delay and issues this causes myself with work etc and the reply was shockingly poor. The advisors I have spoken to time and time again failed to offer any suitable resolution, no managers called back when promised and it was dictated to me when I should get the tyres fitted. I had already taken day off work for the booking only for last minute cancelation and was expected to take more time out work to attend appointment when it suited blackcircles, interesting that the customer service rep confirmed if she was in my position with moved booking that blackcircles themselves expect staff to give a min of week notice to take annual leave and could not tell me why the expectation of my employer should be any different. When trying to resolve this booking and its delays with customer services, I was somewhat amazed at the solutions offered... these included the suggestion of collecting the tyres and to take them elsewhere to be fitted!! wow! that was a shock.... When it was made clear numerous times to several members of the customer service team that the inconvenience caused was not acceptable and I could not take more time out work for the appointment it was suggested I could drop off the car in morning and get public transport to work and collect car again after work with blackcircles paying my public transport cost - I take this as an insult! This option was inappropriate given the inconvenience caused already to this point and the fact I would not be able to travel to and from within opening times of fitter and my commitment to my employer. When rejected and pushed I was offered a mobile tyre fitter but I highlighted the fact I had already paid for wheel alignment which could not be completed by mobile fitter and it was then suggested I take my business elsewhere. I refused given the time it had already taken and insisted the booking is resolved at which point I was advised my only option is to accept the re-scheduled appointment. At numerous points I was promised a call back from managers and no call arrived leaving me to call again and again to resolve the booking itself.... On day of rescheduled appointment I attended the fitting as directed and was left waiting for 30 mins before any work started despite no other cars in for any fitting. The car was not put on a ramp, only front end raised using 2 jacks with wheels removed and new tyres fitted. Tyres fitted but the wheels then reattached not using correct torque given the power tools used. as a final insult, NO WHEEL ALIGNMENT was completed despite all the issues with this booking to date this was missed and not completed. During fitting I noticed the 2 employees on site looking inside the car, when questioned they said they was looking for the tyre pressure label and proceeded to inflate the 2 front tyres. Upon leaving the fitters and checking the tyre pressures set by the fitter, both front tyres had been set to 45psi which is over the recommended pressure for the car / tyres. When booking was complete I phone to highlight my displeasure with the lack of wheel alignment that had been included for £30 and not complete by the fitters. Option for review blocked due to deleting booking and new booking without alignment