“I don't know how else to get a response from Blackcircles as they only seem to respond to bad reviews. Faulty tyre fitted (pinhole puncture on tyre sidewall, immediately lost pressure on way home from garage). Classified as 'my fault'. Independent assessment (in writing) has deemed this not compatible with driving damage. Blackcircles insist the customer is always wrong. Eventually (only after a bad review) they agreed to send the tyre to the manufacturer for assessment. Even then 10-12 weeks to get the assessment before they even consider a refund. Then, despite being told the tyre was being collected, nobody has come to pick it up (several weeks further on). Phone calls made. Told I will be called back, and I wasn't. It's not about the money. This is a big company who do not care about the customer so long as they keep their volumes up. Absolutely appalling customer care. Do not deserve their success. Steer clear.”
“Second purchase in the past 2 weeks. 100% satisfied again. Second quad arrived all together just 3 days after purchase. Beautiful Continental TrueContact Tour 54 225/55/R19 tires. Installed at a local tire shop 1 hour later. Fantastic tires. DOT Date codes were all within the past 5 months. Tires were perfectly clean on arrival. Saved $250.00 by buying online. I like money in my pocket, not my money in someone else's pocket. Thank you Blackcircles. I'll be back!!!”
“Shocking experience. Ordered two tyres to be delivered to Formula One Autocentre for fitting. Had a confirmation of the date and time of fitting.
Arrived at the place and they were very welcoming. I went for a walk for an hour whilst they fit the tyres. Upon my return I was told only one of the two tyres had arrived and I was supposed to receive a call saying so. I did not and Black Circles did not know when the other tyre would be delivered.
They are cheap for a reason because they employ staff that don’t care and offer a very poor customer experience. I’ll never shop there again and urge anyone else to proceed with caution”
“Paid for wheel alignment through blackcircles but the work wasn’t carried out. They then refused to provide a refund, blaming the lack of alignment immediately after (confirmed via a second wheel alignment report I paid for through another garage) on “an issue” with my car, rather than acknowledge the work wasn’t carried out. Not a trustworthy company, avoid.”
“I arrived without my locking wheel nut not knowing it was in my boot in a special little holder! (VW) I had to rebook a time, website wouldn't let me, rang customer service.. Re-booked Tyre fitted by Tony he is so fast and friendly. Thanks Black Circles you made it so easy!!!”
“The communication was extremely poor. I had to repeatedly pursue responses, but no one was willing to engage in a conversation via email, telephone, or WhatsApp. Furthermore, the garage I selected was unable to accommodate the tyre I had ordered.”
“Not impressed. I made a booking following a recommendation and paid for 2 tyres on Saturday. Today, Tuesday I am informed by Black Circles that my selected garage, Kim’s of Bicester will not fit the chosen manufacturer tyres. Black Circles were unable to make another appointment at an alternative garage until Friday when I am working. Needless I have cancelled and will go elsewhere. I will not be using them again.”
“Three months into buying the car, I started to notice the breaks were not as sharp as it used to be , been calling them ever since but i got no response from them , they kept on ignoring until i hired an investigative company bit claim. ne t, they were my only hope after a week i was able to return their car and a refund was given to me, $20,000 refund is not bad from my $25,000 due to the 3 months i used the car for , i employing anyone interested in returning their car or anyone that has been scammed by Blackcircles should file a complain to bit claim. n e t to get it doneASAP. I am for certain bit cla im ,.. . ne t, would help navigate the process of retrieving your funds successfully.”
“On 7th January, booked for two new, premium tyres and tracking for fitting at local garage 10am 9th January.
On 8th January, recieved an email that fitting arranged for 4pm(!) 9th January. I rang and spoke to a colleague from Black Circles (Kelly), who after supposedly speaking to the garage, confirmed to me that 10am was correct. I later received an email confirming 10am.
I arrived at the garage and low and behold, they had me booked in for 4pm!. The guy at the garage stating "they are a nightmare." (Black Circles).
I rang Black Circles and spoke to Logan to cancel my order and give me my money back. He did cancel my order but now I have to wait 3-5 days for my money back! So, messed about, time out of my busy day, petrol used to get to and from the garage, no tyres, no tracking done and out of pocket to the tune of almost £300!. One Star is too much for this company. Never again.”
“Rims damaged during fitment and complaint disregarded by Blackcircles, based on their fitting parters false claim that the damage was historical.
If you are foolish enough to use this company make sure you take pictures of all wheels prior to dropping car off to their fitting partner as any claim for damage caused will be disputed and you will be left out of pocket.
Absolute disgrace, as a consumer we trust those providing professional services to undertake the work correctly and not to cause damage, or if they do at least have the integrity to own up and do the right thing and put it right!
Nearly £500 worth of tyres and now another c£200 on having my rims reconditioned, sham of a company and I will never recommend it or the fitting centre!”
“Overall terrible experience. I ordered 4 tires & 4 rims — they delivered my tires to the wrong address but luckily my details including phone number were on them, so the person who received my tires was honest enough to contact me. Weeks later 3 out of 4 rims arrived, and more weeks later my final rim arrived — all this to find out that they sent me all the wrong sized rims. Not sure in what world 16” tires would fit 17” rims, but here we are. Contacted them about their mistake, followed the steps to get the refund process started but haven’t heard back so I’m having to send a follow up email to their customer service — wish me luck!”
“Forced into 1 star. Horrible customer service, lie after lie after lie. Two and a half weeks now, still no tires, still no tracking number, still no answer on who the courier is. Don't waste any time with BlackCircles, save yourself the time and deal with ANYBODY but these fools.”
“Blackcircle.com
Sent a guy, named Gary.
They hired Wiltshire tyres. To fit 4 new tyres, he damaged, dented scraped the back of my car, damaged 3 of my alloys. Blackcircle.com said that the tyres, was scared at some point by a curb, and the back if my car I drove into a white wall, I phoned Blackcircle.com as soon as I noticed my damaged as soon as the guy left, and told me that there is no claim from them.
This has caused untold stress, regarding this. Please don't use Blackcircle.com as they are hiring people that you don't want to touch your car. The company they used was Wiltshire tyres.
I have several photos and videos to be added to this review.
My legal team has been contacted.”
“We are a dealer for black circles and they offers no discount. When we ordered our first set of tires at full price we did not get what was in the picture with white letter. Talked to sales rep they hung up on me when I asked if they could send me tires and wave the return fee and send the correct tires. So I called back talked to the manager they do not offer a discount to anybody and the return fee needs to be paid in full. She said they could not do anything for me. So I guess the next 4 sets of tires I was about to buy are no longer. She apologized she could not do anything! Thanks Blackcircles you no longer have a good name at our shop! Very Poor customer service! Do not Order from them.”
“Blackcircles.ca shipped me product with defects and then they were unwilling to stand behind their product and was told to file a road hazard warranty which means buying another tire to fix it. Buyer beware. Never again. Not recommended.”
