“On 7th January, booked for two new, premium tyres and tracking for fitting at local garage 10am 9th January.
On 8th January, recieved an email that fitting arranged for 4pm(!) 9th January. I rang and spoke to a colleague from Black Circles (Kelly), who after supposedly speaking to the garage, confirmed to me that 10am was correct. I later received an email confirming 10am.
I arrived at the garage and low and behold, they had me booked in for 4pm!. The guy at the garage stating "they are a nightmare." (Black Circles).
I rang Black Circles and spoke to Logan to cancel my order and give me my money back. He did cancel my order but now I have to wait 3-5 days for my money back! So, messed about, time out of my busy day, petrol used to get to and from the garage, no tyres, no tracking done and out of pocket to the tune of almost £300!. One Star is too much for this company. Never again.”
“Rims damaged during fitment and complaint disregarded by Blackcircles, based on their fitting parters false claim that the damage was historical.
If you are foolish enough to use this company make sure you take pictures of all wheels prior to dropping car off to their fitting partner as any claim for damage caused will be disputed and you will be left out of pocket.
Absolute disgrace, as a consumer we trust those providing professional services to undertake the work correctly and not to cause damage, or if they do at least have the integrity to own up and do the right thing and put it right!
Nearly £500 worth of tyres and now another c£200 on having my rims reconditioned, sham of a company and I will never recommend it or the fitting centre!”
“Overall terrible experience. I ordered 4 tires & 4 rims — they delivered my tires to the wrong address but luckily my details including phone number were on them, so the person who received my tires was honest enough to contact me. Weeks later 3 out of 4 rims arrived, and more weeks later my final rim arrived — all this to find out that they sent me all the wrong sized rims. Not sure in what world 16” tires would fit 17” rims, but here we are. Contacted them about their mistake, followed the steps to get the refund process started but haven’t heard back so I’m having to send a follow up email to their customer service — wish me luck!”
“Forced into 1 star. Horrible customer service, lie after lie after lie. Two and a half weeks now, still no tires, still no tracking number, still no answer on who the courier is. Don't waste any time with BlackCircles, save yourself the time and deal with ANYBODY but these fools.”
“Blackcircle.com
Sent a guy, named Gary.
They hired Wiltshire tyres. To fit 4 new tyres, he damaged, dented scraped the back of my car, damaged 3 of my alloys. Blackcircle.com said that the tyres, was scared at some point by a curb, and the back if my car I drove into a white wall, I phoned Blackcircle.com as soon as I noticed my damaged as soon as the guy left, and told me that there is no claim from them.
This has caused untold stress, regarding this. Please don't use Blackcircle.com as they are hiring people that you don't want to touch your car. The company they used was Wiltshire tyres.
I have several photos and videos to be added to this review.
My legal team has been contacted.”
“We are a dealer for black circles and they offers no discount. When we ordered our first set of tires at full price we did not get what was in the picture with white letter. Talked to sales rep they hung up on me when I asked if they could send me tires and wave the return fee and send the correct tires. So I called back talked to the manager they do not offer a discount to anybody and the return fee needs to be paid in full. She said they could not do anything for me. So I guess the next 4 sets of tires I was about to buy are no longer. She apologized she could not do anything! Thanks Blackcircles you no longer have a good name at our shop! Very Poor customer service! Do not Order from them.”
“Blackcircles.ca shipped me product with defects and then they were unwilling to stand behind their product and was told to file a road hazard warranty which means buying another tire to fix it. Buyer beware. Never again. Not recommended.”
“Used black circle for the first time as recommended by my daughter to fit 4 tyres excellent service will use again as an when required all went smoothly fitted by local garage great service”
“Took my money, struggled on the site to make a booking as the sites they said had spaces didn't, then I managed to find a place miles away from me only to have them take my money and then cancel the day before with no explanation. If they had explained and offered a discount I may have agreed to another booking but the agent just said "ok I will cancel your booking" it will take three to five days to refund you! Disgusted!”
“Absolutely disgusting service from this company, from start to finish, Firth told me couldn't fit tyres on dates stated then arranged another date, then turned up on the date stated, mobile fitter put wrong mileage down and left a locking wheel nut off my rear wheel, so failed MOT.
DO NOT GO NEAR THIS COMPANY.... COWBOYS”
“I had two tyres fitted and the garage didn't fit my locking nut back on.ive only noticed this after 5 weeks and to replace it is quite expensive and they aren't taking any responsibility orcreturning my calls”
“Think very carefully before using this company. The garage fitted a faulty tyre which I noticed on the drive home. Went back to the garage and the garage refused to look at it and told me to contact customer services. Customer service without looking at the tyre said it must be my fault. So not there problem.”
“Booked for all 4 tyres to be replaced. Emailed me the day before saying that there was a communication error with the garage I chose for my tyres to be replaced at, and that they have to reschedule. No regard that that day is the only day I have free to get this done. Poor service, poor communication, poor experience. Very unlikely to use Blackcircles in the future, and will not recommend to anyone. Disappointed is an understatement.”
“Awful company, unreliable and extremely poor customer service. Ordered 4 premium Michelin run-flat tyres (£800+) order. The mobile fitter ATS Euromaster never arrived on the day. No communication. Only found out at 6pm they would not turn up and could not come until the next day at 2.30pm. Wasted an entire day off work. I could not do the next time and rely on them. They offered no compensation and said only goodwill after fitting. No one was proactive to get an earlier slot or figure out an option to help. Decided to take my business elsewhere and it caused a significant amount of inconvenience as I had to find a different fitter and tyres last minute. First experience with Blackcircles and even their fitters do not care - they were happy to have a complaint against Blackcircles and have no consideration for their customers. It's better to pay slightly more than this shambolic car crash of a company. Never got any call backs despite calls to their team and their WhatsApp team were beyond useless. If I could remove the 1* I would.”
“One of the most regrettable decisions I made regarding tires was purchasing this particular brand. During normal driving, the tire grazed a surface and caused irreparable damage to the alloy wheel. Despite having driven less than 1,000 miles on the tires, which were quite expensive, I received no compensation or warranty. The company dismissed my concerns, attributing the issue to road conditions and overinflation of the tires—an unconvincing explanation. This poor decision cost me over £500, and I would strongly advise others to avoid this product.”
“Sent me double the tires. Charged me twice. Took back one set of tires and won't give me my $2000 back for the other. Want to charge a restocking fee. THEIR mistake. It's now going on 2 months of disputes. STAY AWAY - you get what you pay for.”
“Good Tyres , but a lack of confidence in customer relations when a complaint arises
They obviously don’t look at the fitting side of things any problems third party are thrown in the bin.
Our experience was roughly £700 in damages to our car with no compensation
Thank you black circles and there approved fitter reliance Tyres of high Wycombe”
