I've used Blackcircles many times over the years usually without any problems. But I don't what has changed in recent years but my experience this week was the worst ever. Placed and order and paid extra for mobile fitting, was told the mobile fitter wasn't available, so asked for a refund of that fee and I'll go to the fitting centre instead. Next get a message saying the wrong tyres have been recommended and they need to be changed. I said now that it's the wrong tyres and the fitting isn't what I wanted just cancel and refund the full order and I'll put on a new order with everything I need correctly. Since my request for a cancelation and refund I haven't had a single reply from Blackcircles Customer Support in 3 days. The tyres were supposed to be fitted yesterday! Opened a new ticket to officially request a cancelation and refund with an auto response promising a reply in 1 business day. 2 days later no reply to that new ticket or my previous one. I have now been forced to get Paypal involved to get my money back and Blackcircles are not replying to my messages. Awful customer support run by a bunch who clam up when you want your money back despite all problems with my order being caused by them. I am a long running customer for more than 10 years, but now I'll never return to use Blackcircles after this experience. Utter rubbish, avoid at all costs.