I placed an order for 4x Michelin Primacy Zero Pressure 205/60/R16 92W tyres on the 14/05/20 with an original booking date of 21/06/20. I received a confirmation email stating that Blackcircles would email me again with the exact appointment time. I never received the second email or any other communication to confirm this, so the day before my booking on 20/06/20 I took it upon myself to ring the garage where the fitting was taking place (F1 Autocentre in Crewe). They told me that they declined the order on 15/05/20 the day after I made the original order, and that Blackcircles should have been in contact with me to rearrange the booking. Blackcircles did not contact me via any method and I had to ring their customer service myself to rearrange. I rearranged my booking for 25/06/20 at 10:00am. I turned up to my appointment only for the garage to tell me that they had only sent them THREE tyres, despite me ordering FOUR. So once again I had to ring Blackcircles customer services. I once again had to rearrange and they assured me that there would definitely be four tyres waiting for me this time. My new appointment was for today (29/06/20 at 10:30am). I rang the garage at 9:15am this morning just to check if they had sent them the fourth tyre. They had not. So for the second time if I hadn’t taken it upon myself to ring the garage to check, I would have turned up at the garage for there only to be THREE tyres there yet again. So I then rang Blackcircles customer service line AGAIN but to cancel my order this time. I am absolutely shocked at how this company can mess someone’s order up THREE times, and especially regarding the number of tyres they ordered? I clearly ordered four tyres and on two occasions they happily allowed me to waste my time and turn up to an appointment where they had only sent the garage three tyres. It’s basic maths. I am a frontline NHS worker, and had a 15% NHS discount that was applied to my order. I have not been able to use my car to travel to and from work since the original fitment date because my tyres got to a point where they are not roadworthy (hence me buying new ones). I have instead had to travel by bicycle now for over 2 weeks because Blackcircles have constantly messed up the order and further pushed back appointment dates due to the total incompetence of the company. If this is the thanks that Blackcircles show to NHS workers during a national crisis, then this company does not deserve to operate and claim to care by offering discounts. Absolute disgrace. I will never be using Blackcircles again.