Drive 50 miles to be told that the tyres had not arrived for the agreed appointment. No call to let me know. Tried to call the call centre but closed because of Covid. The 0845 number in the confirmation email from the CEO has been taken out of service. Emailed them to be told it would take 48 hours to respond to my email, given the urgent nature. Live chatted (their recommendation) to a robot who didn’t have a clue so it asked for a human. Waited 10 minutes for Rebecca to arrive and was instantly disconnected. When I was invited to review the chat it cut me off after the first sentence. Nothing but utter contempt for the company’s lousy customer (dis)service. After all, their only job is to source a tyre and deliver it. Nothing more. They don’t design them, make them, fit them or dispose of them. My advice to Graeme Cole, the Chief Executive Officer, is ‘pull your finger out man’. If you google other review sites you’ll see what’s really going on in your company. The Trustpilot site is not remotely representative of how your company is doing! Let’s see if you can handle a refund efficiently. I wish I could give you a -5 review.