Tried black circles for the first time band can safely say will never use them again after a terrible experience. I went on line and ordered two tyres and selected a local garage to fit them. The day before they were due to be fit I received an email explaining that they could no longer be fit on that day (Thursday) and an appointment had been made for the Sunday. This was no good to me as I was going away on the Friday afternoon and needed the new tyres for the long drive. I phoned and explained my situation and they told me the earliest would be the Saturday. I explained I was looking at their website and that they were offering slots on Friday morning at a number of garages near me. I was told that the slots shown are not always available - doesn't seem like a good system to me. The person I spoke to then did phone a couple of garages and arranged a fitting for Friday morning at 8:00am. At 5:00pm I received a message to say that the tyres are due for delivery between the Friday and Tuesday. I phoned and explained that I needed the tyres fitted Friday morning before my long car journey. The person on the phone suggested I phone the garage the next morning to see if they were in. If they were not in by 5:00pm on the Thursday I hardly think they will be in by 8:00am on the Friday. He also suggested that I could try at different times on the Friday band they may be able to be fitted in the afternoon even after I had explained I was going away!!! I decided to ring another local garage who had tyres in stock (not the exact ones I'd ordered but very similar in performance and a similar price, although he did say he could easily order different ones). This local garage came around to my house (at no extra cost) at 8:30 the next morning - so simple and easy and such excellent service!!! I can't understand why it was so difficult for black circles. I phoned them and cancelled my order. From ordering tyres on a Tuesday it could have been up to a week before my tyres could have been fitted!! I had two slots cancelled - just such poor services. The chap at the garage I eventually used couldn't believe how long it would have taken as he could have ordered the same tyres and had them the next day. I know who I will be using the next time I need new tyres... not black circles!!!