Hello, I am writing this feedback on behalf of a company. Most of our experience with DHL has been great. However we did face many issues with parcels sent to the Netherlands. We found ourselves in a situation where postcode and even the town had been changed at the local sorting facility. This resulted in a lot of delay for delivery. The sender and the recipients were contacted to give again the initial address (which was the one originally registered for the parcel). Our client (the recipient) also complained a lot about DHL struggling to find her address which is actually easily found on Google maps. Each of the delivery had to be rescheduled for several different reasons including: - difficulty to find address - address assumed to be closed at the time of delivery because it was taken to be a company (when parcel was sent to the client personal address) Overall it wasn't a flawless process. I am writing this feedback as prompted by our client who was dissatisfied with us using DHL as our preferred courier. I hope this can help you improve your service.