“Do not use DHL, they're terrible!
They haven't responded to 2 previous emails. This is the 3rd day my urgent parcel has been sat on the back of their van, on it's way back to the depot again because there is, obviously, no way their driver can deliver 150 parcels in one day.
Tracking at 5pm says the driver is "on his way to stop number 70." Not even halfway.
Are they seriously attempting to run a business? Three days straight they've had at least 30 parcels return to the depot, according to tracking. Their site says they "could not gain access to the property". Untrue, I've been in all day, two days straight waiting for them. Professional courier firms leave a card when no one's in. Also, the option to have it delivered to a local drop off shop has disappeared from their website, so I have no options for receiving my parcel.
Absolutely hopeless, DO NOT USE THIS COMPANY.”
“I ordered some dog food from a retailer on 19th Nov. The retailer advised the shipment was dispatched soon after; DHL indicated delivery on 25th Nov. But, no show.
The new delivery date was 26th Nov. Again no show; it also showed shipment at the delivery depot. Very strange as no delivery was attempted.
27th Nov a complete silence; no update whatsoever. No response from customer care despite 2 messages.
DHL is a timewaster. I'd not buy from a retailer using DHL.”
“I was informed the delivery would arrive between 13:19–15:19, so I rearranged both my work schedule and family commitments to be home during that slot. The driver instead arrived at 12:38, when no one was there, and left because a signature was required.
I received a text claiming the driver called and attempted collection, but no call was made. As a result, the delivery has now been pushed to the next day — meaning I have to reorganise everything again around whatever time slot they decide to send.
A service that doesn’t match the delivery window it provides creates a huge inconvenience for customers. If zero stars were possible, I would choose that. DHL needs to understand the impact caused when the information they give in emails and text messages is not followed in practice.”
“Claimed by DHL delivery driver that it cannot identify the address, but other delivery companies have no issues at all, and the address is clearly marked by Google Map. They often delivery my stuff to the same number (a apartment shared with the same post code) , but my address is a house (not an apartment), or delivery to the same house number with a different post code.”
“Honestly Useless
ordered a laptop for next day delivery (Friday) for a client, they then delayed till Monday (no reason given) then Monday someone rang door bell then literally ran off after 1 minute with the laptop, before we can answer door, with my wife chasing them onto the road waving, but they drove off. next Tuesday finally got it but very late!
Here I am again, another Friday, another pre noon delivery which at 3pm has not arrived...
contact forms say they will get back to me after a day - and phone in they just hang up?!
Why do companies use these fools”
“Worst company if I could them zero I would. This has been 3 occasions where I have ordered bits with the. I have waited 10 days for express delivery and we aren’t even at Christmas yet.
This has resulted in me cancelling a monthly order with a company as I can’t wait around for parcels not delivered
Cancelled this in the end”
“The worst currier service out there!!! Brain dead people…you’d be quicker to design, build, and then walk your package to your destination it’d be quicker!! After organising a collection they went to 50 doors down instead of our address then put they’d made a collection effort, no email, no text, no way to contact them, then changed the collection to closed. We finally managed to ring a DHL number and be put through to someone who said they can’t do anything apart from re open the delivery and someone will contact me, still nothing, no confirmation of collection, ring the tracking option and it says out for collection today and hangs up, two days past again and still nothing. Moral of the story deliver it your self, worse than the royal mail these idiots.”
“Their shipping system appears to be disorganized. A parcel I received from Lebanon was repeatedly rerouted across the United States—from the East Coast to the West Coast, and even to the South—despite the correct address being clearly provided”
“Ugh, seriously frustrating! 😡 Paid $30 for express shipping to get my package on the 10th or 11th, and it's past that date with no delivery. Not only did I miss an important occasion because I was counting on this, but I haven't even been refunded the shipping fee yet. Don't trust their express guarantee—it's a total joke! Just want my package and my $30 back.”
“DHL Express – a disgrace that failed a children’s charity
DHL Express has failed me for the third time, and this one is unforgivable.
A photographic print (tracking 9027600750) was due for next-day delivery for a children’s charity auction. It reached Liverpool by 6am—then DHL inexplicably sent it 150 miles the wrong way to Bristol. The auction is now over, the charity lost an item, and my reputation as a donor was damaged.
This isn’t a one-off. DHL has previously lost perishable goods and delivered days late. Their “Express” service is nothing but a marketing scam—slow, unreliable, and careless.”
“Good Evening, I just wanted to let someone know that one of your employees at Mount Hope(Hamilton Airport) goes above and beyond weekly to ensure my shipment is available and ready for pick up. Shelena Janveau goes beyond expectations to ensure customer satisfaction with ease and no stress. It is a pleasure working with Shelena weekly for our orders knowing she has everything under control and with ease. I couldn't say that previously to Shelena being there at the desk. Thank you Shelena, we enjyoy working with DHL-Shelena
MGM Canada Ltd”
“I was in when the driver called and took all of 10 seconds to open the door.In that time he'd put a card through the letterbox and now I have to go and collect!!”
“Just now….. 10-03-25 1730 tailgated by DHL van from Ashfield, Ma, through Conway, Ma and part of Deerfield, Ma. 40 mph zones, van was approx 6’ off my bumper. Van continued south on rt 5 in Deerfield, Ma.
Extremely upsetting and scary.”
“ZERO stars - NO attempt
Every time an order is supposed to arrive using UniUni, GoFo or DHL, it always says attempt to deliver failed, verify address, , check phone, check around, check with neighbors, etc. Address & phone are always correct, cameras (neighborhood, neighbors & ours) show NO attempt even made!
I schedule another "attempt". Then it says that it was delivered and we go through the same!
I call again. Suddenly we get the package a few days later with a photo from when it was delivered (earlier)! It's the same day it was actually delivered!
Same goes for UniUni & DHL!
I seriously think they hope alot of people won't go to the trouble and never get their item or $ back.”
“I am leaving 1 star because DHL turned what should have been a simple signature-required delivery into the worst customer experience I ever had.
My parcel was marked as “delivered” on 19 September, but no signature was taken and the only “proof” was a blurry photo of the label. The parcel was not in my possession. DHL’s own Bristol depot later confirmed it had been left in the wrong building.
What followed was almost 2 weeks of chasing DHL daily, broken promises of updates, contradictory information from different advisers, and even being told the investigation was closed and a claim would not be possible. Meanwhile, I was forced to begin replacing the certified documents inside at my own expense.
Then, on 26 September, the parcel suddenly appeared in my mailbox with no notice, no delivery attempt, and still no signature. DHL cannot explain how it got there. Yet DHL told the sender that the shipment was “delivered correctly” and refused compensation — a response that is beyond unacceptable.
At every turn DHL has managed to make this situation worse: misdelivery, failure to obtain the required signature, inadequate proof of delivery, inaccurate information, poor communication, and zero accountability. This is exactly the type of problem I paid extra to avoid by choosing DHL. Instead, DHL created it.
This has undoubtedly been the worst customer service experience I ever had.”
