If there was a ZERO star option I would choose this as 1 star is too generous for this incompetent lazy delivery service. Try speaking to a human and it costs 7 pence per minute plus standard charges. The human is none too helpful either as it transpires my non existent delivery is not DHL Express but DHL parcels. The phone number for DHL parcels is 02476 937770 and all you get is an automated message of no help at all. Use this carrier? You must be joking! This is my first and last experience as in future any goods that I buy and find out if these clowns will be the courier then I will not go ahead with the purchase. DHL are terribly incompetent losing my expensive parcel and horrible to deal with, as all you get is bounced around from automated Bot to Bot. AVOID at all costs. I’ve lost a £400 item that I paid for, using a credit card so I will have to open up a credit card dispute now to recover my £400. Anyone else having problems with the sellers who in this case were Back Market and BEST4TECH based in France despite falsely claiming to be based in the U.K. and the courier DHL then I strongly advise you to open a credit card dispute by calling the number on the back of your credit card to recover all your money back. As they say birds of a feather flock together and never more true than Back Market, BEST4TECH and DHL.