I paid for 24hour delivery on 24th November. On the 25th the driver apparently noted that he had attempted delivery and couldn't gain access. Complete fallacy. I work from home and was actively looking out for the Van (I can see it approach my block of flats). Nothing. Anyway, it was the day England played their first game. Maybe that had something to do with. Im quite understanding and thought, ah well, ill just get it Monday. To save hassle and the drivers inaccurate status updates, I rearranged for delivery to a collection point. Monday comes. Gets to 8pm. I check. They say they have attempted delivery again. Couldnt gain access. What????? To a collection point? I wait till the morning and call through. Advisor says to me that it will be delivered today. I ask that the advisor messages the driver and requests they make sure the delivery is made today. I call several times over the day to make sure nothing is wrong and that delivery is still on. Gets to 8pm. Guess what? Driver claims couldnt gain access. Wednesday 30th November. Today. I call at 8am. I ask the advisor to call the depot and make sure my delivery is out today. They put me on hold for 40min. They come back and confirm its definitely out for delivery today. 40min later I check the tracker. It says delivery for tomorrow 1st December. I call again. Advisor puts me on hold for 15min this time. Comes back and says, no its definitely out for delivery today. Shortly after this, I get an email from DHL telling me the collection point doesn't have the correct machinery to accept my delivery. so I call again. This time the advisor lets slip that my parcel wasnt out for delivery. How??? Its saying its out for delivery on the tracking page? I've been promised several times already this morning. After putting me on hold they come back and say.... they can get it delivered today. Complete lies. I am now having to drive to their depot in Basildon to pick up my parcel. Literally doing their job for them. Absolute joke. I have now sent an email requesting compensation. Lets see how that goes. I'm not going away until I am reasonably compensated.