I have made the unfortunate mistake of using them 3 times. The last one, through no fault of my own. All 3 times I've had issues, and they are the least helpful bunch ever. Delays, packages lost or sent the wrong way, and this last one, documents stuck in Cincinnati, because of customs clearance according to them, except I actually spoke to a customs agent, and he cleared my package a week ago. No on can or is willing to help.
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